Rants

HP Pavilion Support Experience

A coworker’s mother had her PC crash. She talked to someone on the phone at HP Support and was told that she needed a new motherboard. HP would be glad to repair it for the sum of $339 plus shipping. It would take approximately 6 weeks. Jonesing for a PC, mom went ahead and just bought a new one. But she still wanted to fix this one.

The coworker came and asked for my advice on where to get a motherboard. I searched around a few places on the net and found them for this PC from $225 to $325, but from no place that I had ever heard of, so I was skeptical. I asked her to bring me the CPU and I’d look at it. Maybe it was just a toasted power supply or bad hard drive. When I got it and opened it up, nothing obvious was wrong, so I turned it on. Non system disk! I was going to do a system recover, but I better ask if there was any valuable data on the drive first.

The next day I asked the coworker, who asked her mother, who said, “No. Just make it work.” So that night I tired the system recover option. It got part way through and asked for recovery disc #3.

The next day I asked if her mom had any recovery discs. Mom did indeed have the disks, she had ordered them from HP over the phone.

Today I got the disks. There are 10 CDs, what could be on all them discs? I’ll never know. When I attempted to boot to disc #1, the system told me, “These discs are not for this series of Pavilion PCs.” Dang, I guess I’ll try and see if the hard drive is any good. I got out my WinXP CD and loaded it on the Pavilion. Seemed to take a real long time to format the hard drive, but after that Windows loaded right up. I plugged in my network cable and was on the net.

I went over to the HP support page and entered the PC’s information to see if perhaps she got the wrong recovery discs. I went through the order process until I got a part number – 34naheblu2 – and found it would cost $16.93 to mail them. The only thing on the plastic wrap around the 10 CDs I had was 5069-6299. That’s helpful.

There was a link for online chat support, so I thought I’d give it a whirl to see if they could tell me if I had the right CDs. After 30 minutes of waltzing around, I was informed that the discs I had were the correct discs. The trouble is that the PC was old and would need tattooing to accept the discs (ever hear of this?) and I had 2 options; A) return the PC and get HP to fix it or B) take it to an authorized service center. When I asked what these would cost I was told that the HP option would be $339 (where have I heard that number before?) and that the cost from the authorized service center would be up to them. The closest center is a Best Buy in Augusta, good luck with that….

Nice. HP sells you recovery discs for $17 and they are worthless unless you spend another $350 to get them to make your PC able to use them.

If the PC were mine I think it would be time to load Linux, but if I was her, I’d head out to the flea market this weekend and see about finding a pirated copy of XP (or maybe even Vista) for $20.

Started up, still up.
Miata Top Transitions since 01/01/07: 23

Click the more link below for the entire sordid details of the chat, misspellings and all.

Well, I’m Glad That’s Over With

We went out briefly today to run a couple errands, one of which was to burn up Donna’s gift card at Target. She wanted to buy some ribbon and other Christmas stuff at half off. As we made our way to the back of the store where all the holiday stuff was we passed by the greeting card area where an associate was busy putting out the Valentine’s Day cards.

A stop at Kroger to pick up a couple of prescriptions took us by the seasonal aisle. The Christmas stuff was piled into shopping carts with hand lettered signs proclaiming 50% off while unopened cases of heart shaped boxes of chocolates stood by ready to take their places on the empty shelves.

While watching TV this evening we saw a commercial for a Hugh Grant / Drew Barrymore movie that will be opening February 14th.

I’m glad we got that whole Christmas thing out of the way.

Started down, went up, still up.
Miata Top Transitions since 01/01/06: 519

$#!@& Gallery

Last night after I sucessfully loaded up the new Florida Trip gallery I was feeling good about myself, so I tried something I tried back in June, upgrade the gallery script to the new and improved eSPG.

Big mistake. Before uploading the newer version I backed up the existing files (I may be crazy, but I’m not stupid) just in case something bad happened. I made all the appropriate changes to the config files, uploaded the new files, changed all the permissions as required and checked for the results. Sure enough it wouldn’t work, kept throwing server errors. Re-uploaded to make sure I used ASCII and not binary when FTPing. Re-changed the permissions and tried again. Crap, still not working. Seems like this is how it went when I last tried it. I must be doing something wrong, but what?

I erased the new files and put the old files back. Guess what, now the old gallery didn’t work either. Let’s see, now what? Made sure I uploaded them correctly, yep, but still error pages. Last time when the thumbnails weren’t working I emptied the cache files, maybe that would help here. That didn’t make any difference, still no galleries.

I then figured I had nothing to lose, so I uploaded the new gallery files and one directory of pictures. When that failed to work I just went to bed.

This morning when I got up I checked the original galleries and for what ever reason (Internet Elves?) it was working again. I checked the new gallery and I got the main thumbnail page, but clicking on the thumbnail to enter the gallery returned my server error message. I logged on as admin to see if that would work and it did. I could even see the photos that I couldn’t before. The admin functions worked and even when I dropped out on an image, the image would display in public view, but that was it, you couldn’t go forward or backward. Curious. Oh well, at least the original galleries are back up.

Started down, went up, back down, still down.
Miata Top Transitions since 01/01/06: 504

50,000 Pieces of Wood

Johnny LawSomewhere just north of St Augustine the Emperor glided past the 50k mark. I guess I was wrong the other day when I said there would be miles left to travel on the warranty when we ran out of time. Just the opposite, the 3 year/50k warranty has expired with three days left.

We drove out of Georgia on I-95, but 36 miles was all we could take. Just after stopping and getting some free OJ at the welcome center, we got off the ugly Interstate and picked up A1A. We then drove the whole way down to New Smyrna Beach following the coastal road. Sometimes beautiful, sometimes tacky, sometimes crowded and sometimes nearly empty, taking the slow road, if you have the time, is the way to go. It helped that it is off-season which kept the crowds way down. The big trouble for us was that the weather was way off-season. Average high this time of year along the middle Florida coast is is 75, but today is wasn’t even 55. Combined with the 10-20 MPH mean that the top was up all day and any ventures out to look at the beach and waves was very brief.

Even though I was running right at the speed limit, Johnny Law shadowed me for a couple miles when we drove through Daytona Beach.

Before dinner tonight we took a walk around a mile and a half circular boardwalk that is at the north end of New Smyrna Beach’s coast. It was a quick walk over about 50,000 pieces of treated wood. The sun had finally popped out from under the clouds, but it was too late to raise the temperature any as it traversed the last 10 degrees of it’s arc before disappearing beneath the horizon.

Food for today consisted of the “deluxe” continental breakfast at the Village Inn, bah. Lunch at another Barbara Jean’s (which turns out to be a mini chain of about 6 restaurants), very good, but finished off any possible crab cake cravings for a month or so. Dinner was at Vincente’s in New Smyrna Beach, a small Italian place whose baked ziti was just the right amount to split and very satisfying.

Started up, still up.
Miata Top Transitions since 01/01/06: 471

We’re Sorry Rudy & Patti

Charleston AquariumAlternate title: We Drove All The Way Here For That?

We have the week off and the plan is to go see Donna’s sister and family in Palm City, FL for Thanksgiving. Originally we were going to leave on Saturday and take the real slow way down, but then friends from the MMC decided to hold their wedding reception on Sunday (they got hitched in Vegas a couple weeks ago), so we postponed leaving until Monday morning to take the just plain slow way down.

Well, we did OK on Saturday, but by this morning the call of the road was too great. At 7:30AM we got out of bed, by 8:45 we were packed and on our way. Sorry Rudy & Patti, we’ll give you our wedding gifts next week at the MMC Holiday Party, hopefully you’ll be able to end up with them after the swaperoo gift exchange.

Breakfast at the New Moon and then US78 East, destination Charleston and it’s aquarium which opened in 2000 and we have yet to visit. I had checked the SC Aquarium’s web page for times and ticket prices, but neglected to get directions. How hard can it be? Bound to be signs directing visitors to it when coming into town, right? Wrong. After driving around town in frustration we decided to head out of town on I-26 and see if we could find a sign for it or a visitor’s center. Nope. After about 10 miles we got off at an exit and turned back around towards Charleston. Guess what? There are signs directing you to the aquarium if you come into the city on the Interstate.

Of the half dozen or so major aquariums Donna and I have visited this one ranks at the bottom. It was nice and all, but the big tank wasn’t that interesting and all the side exhibits didn’t really flow right. Everything seemed small, except for the gift shop, and some of the best things about the aquarium were the outside overlooks facing the new Cooper River bridge and the USS Yorktown at Patriot’s Point.

After our aquarium visit we walked the 6-8 blocks down to Market St and the main touristy section of town for a late lunch. The first place we came to was the Noisy Oyster and in we went. The food was good and it might b worth another visit if we ever get back this way just to see if they can get the food uniformly hot.

Our drive out of town was similar to the drive in as we made several wrong turns before finding our was back to I-26. I could have sworn Donna said she wanted to see the Citadel…

Started down, went up, back down, up again, still up.
Miata Top Transitions since 01/01/06: 469

10 Tangible Things Each Of YOU Can Do Do Make Traffic Better

All of these fit a theme. Which is: It’s not all about YOU out there. You are part of a collective. If everyone did these unselfish things, traffic would be much better:

1. Don’t tailgate. When you tailgate, you have to tap your brakes at the slightest speed change. You tap for a second, the guy behind you taps for two, the guy behind him for four, and so forth. Ripple effect that equals slowdown.

2. Use on ramps correctly. ACCELERATE! Get up to a speed that matches overall traffic, then merge seamlessly. Too many people here merge into 60 mph traffic at 40 mph. People hit their brakes, and again you get a ripple effect.

3. Honor the left lane. Move over when not overtaking cars. Yes, we’ve talked this one to death. Just do it.

4. Pick a lane and try to stick with it. Incessant lane changes for little real gain can cause slowdowns for much the same reason as the on ramp example above. Think ahead: Will the lane you’re in peter out soon, or turn into an exit-only lane? Get yourself in one that will see you through to your destination.

5. At stoplights, pay attention. If you’re first in line waiting at a light, be sure you’re pulled up far enough, as someone here already noted. Then PAY ATTENTION! Watch the light. When it changes, go! Driving is war, and you’ve got the point — so stay alert! That goes for everyone in the back of the line too, but we have way too many people at the front who use stoplight time to apply makeup, read the paper, change the radio station or eat french fries off their car’s floor.

6. Step on it. If traffic’s going 60 in your lane, why aren’t you keeping up with the guy ahead of you? Why do you feel the need to go 57? Again, you’re part of a collective out there. Join in, please.

7. Don’t go so fast you get pulled over. Because every time someone gets pulled over, it gums up traffic for the rest of us. People rubberneck and irrationally brake (like the trooper’s gonna drop you to go after them), and the aforementioned ripple effect ensues. So drive briskly, but don’t risk a ticket. If you’re going over 70 in a 60 mph zone, you’re risking it.

8. Look way down the road. I get on I-5 northbound everyday from Fairview at Mercer. Two lanes from Fairview are on ramp only. Invariably someone is sitting in the middle, on ramp only lane who wants to go straight. And he just sits there, and people are stuck behind him. It happens at every signal, because the mope didn’t READ THE SIGNS. Look ahead. Look far ahead. Look way past that big hurkin’ SUV you’re behind, if you can. The sooner you see signs and the sooner you see trouble, the sooner you can avoid messing up in a way that affects the rest of us.

9. Live the golden rule. Let people in. Wave when someone lets you in. I wish I had a buck for every time I’ve signaled to enter a gap in a lane, and the car that’s far back in that lane guns it to try to keep me from moving over. No wait, I don’t wish I had a buck, I wish I had his head on a pike. But you’ve gotta check that impulse too. Do unto others … you know.

10. Devote yourself to the task. This is covered in many of the points above, but driving is not simply something you do to pass the time while listening to the radio. Driving is the all-consuming task at hand.

So DO it — briskly, efficiently and competently. So that we can all get out of each other’s way.

Thank you.

The Prodigal Sign Returns

Dunbarton Oaks signWe live in a little subdivision called “Dunbarton Oaks” that is one of the first ones built in Aiken when the bomb plant went in down the road in the mid-fifties. I’m not sure if the sign has been there since then, but it was there when we moved in in 1989.

About 5 or 6 years ago the sign disappeared. Pranksters, college initiation, giant oak leaf haters, no one knows, but Police Chief Clancy Wiggum was stumped. After a month or so when it was apparent the sign would not return, the neighborhood took up a collection to buy a new one. The original sign was painted brown with white lettering, but when we got the new one, the lady with the nicest yard for miles and resident subdivision entrance-way gardener painted the leaf green with cream lettering.

About a year ago, sometime after the bars closed, a drunk ran the stop sign on the other side of the intersection and plowed into the sign, smashing it into little pieces. There were no skid marks, but the little dip at the edge of the road in front of the sign was scraped pretty good from the bumper or whatever. The residents of the two houses at the corner heard nothing. Police Sergeant Lou is baffled as to who the perpetrator might be. A friend of a friend of the gardener lady fixes the sign and it is hung back up after a couple weeks.

About a month and a half ago, poof, the sign is gone again. Stolen. Police Officer Eddie has no leads or suspects. For a while there it looks like this is the straw that breaks the gardener lady’s back. When we ask about the sign she just says, “Thieves and drunks can get away with anything.” A couple weeks later when we ask if she is going to take up donations for a new sign, she tells us that a retired gentleman in the neighborhood is going to make a replacement and wants no money. Yesterday afternoon when we turned onto Boardman Road on the way home from work, the new sign is there.

Tonight when I went rollerblading I took my camera. No telling how long this on is going to last…