Here is the gist of the form I submitted a few minutes ago to the Oregon Attorney General:
To: consumer.hotline@state.or.us
From: nobody@216.78.141.121
Cc:
Subject: CONSUMER COMPLAINT FORM
X-mail-agent: mailmerge v1.1
CONSUMER COMPLAINT FORM
Date —- 4/23/2002
_______________________________
DATE OF TRANSACTION(S) —- 13-Sep-01
_______________________
INFORMATION ABOUT THE BUSINESS OR PERSON
ABOUT WHICH YOU ARE COMPLAINING.
Jack Thomas DBA That Hosting Company
320 SW Stark St Suite 205
Portland, OR 97204
BUSINESS PHONE NUMBER
(503) 223-5323
____________________________________
DATE OF TRANSACTION —- 13-Sep-01
HOW MUCH MONEY DO YOU THINK YOU LOST? —- $99
WHOM HAVE YOU CONTACTED CONCERNING YOUR COMPLAINT?
ATTORNEY —-
BUSINESS—-
OTHER—-
NAME OF CONTACT —-
NO ACTION —-
___________________________________
DETAILS OF THE COMPLAINT
DETAILS —- I signed up for lifetime web hosting with That Hosting Company in September and they never provided a reliable service. Their site advertised 100% up time for 2001 and in the 3 month’s I was using their service there were several outages lasting from 12 hours up to 3 days. 2002 was even worse. The last of which started on 9-Apr-02 and continues up until now. Every time there was an outage they was no explanation. Recently after an outage they sent an email that they were merging with another host to provide us with better service and to expect several outages for the 5 days it would take. 8 days later they were up again but not providing the same type of service. Didn’t matter as connectivity was slooooow and brief, after a week they were down again.
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