Last Friday when I posted about the stove, the last line “Inau?gural meal pre?pared on our new range ? pizza.” was going to have a link to the Home Depot page of the range. But when I went to the page for it I came away shocked, we had bought the stove on Sunday the 19th and on Tuesday the 21st it went on sale for $101 less.
Donna called the store and spoke to someone in appliances who told her that all we had to do was bring in the receipt within 30 days and they would refund the difference. Saturday morning we headed into HD with our paperwork and a print out of the web page showing the new price. The first person we spoke to at the service desk was unsure of what to do, but a person who seemed to be in charge or at least more knowledgeable arrived, heard our story, said so & so will take care of you and disappeared into the office. So & so got part way through the process and then stopped stumped. She hailed over person number 4. This person said, “Oh we aren’t supposed to do that.” We planted our heels and Donna said, “Well, the person I spoke to in the Appliance Department last night said we could.” “Who?”, she asked. “Didn’t get a name,” Donna countered.
She chewed her cheek for a while with her fingers hovering above the keyboard, before saying, “Follow me.” We went over to the Returns Desk where she refunded us the cost of what we paid, then sold us the stove again at the sale price and gave us the difference back on a store gift card (a different one from what we used to buy the thing, so now we have two.)
If we had been turned down for getting the sale price, we were going to borrow a pickup from a friend and return the darn thing, telling them it didn’t work or something. Then take the money and go buy a new one at the sales price, even if we would have to wait another week for the 2nd stove to be delivered.