Step 2 is possibly blame it on something besides the GPSr. (emphasis mine)
This can be caused by a few separate issues and will cause the unit to not update. If the USB cable is bad, being connected to anywhere but directly to the back of the computer, and incompatible USB core driver system on the computer itself. These, or the device is just not operating properly. I would recommend calling in to our software team from this point. We will need to check some advanced settings on the computer to see what could be causing this.
I’ve tried it directly from the PC on the desktop and the laptop. Tomorrow before I call the Software Team I will try it on my work PC. Odds are heavily in favor of the unit being bad, but I’ll dance the dance so I can get this fixed under warranty.
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