#1
When I called to set up the service appointment for the Purple Whale I had to emphasize that I wanted just the manufacturer’s recommended service. The dealer has its own “recommendations” which include everything Hyundai calls for plus, balancing all 4 wheels, lube hinges and steering stops, multi-point inspection OEM recommended and somethings called BG Battery Service, BG Oil & Fuel Service Additives and BG Transmission Fluid Exchange Synthetic, that are mostly snake oil and jack up the cost considerably. I ask the service adviser how much my 30k service is going to cost me and he replies, “$237,” and he proceeds to read me back what I’m going to get for my money. I almost stop him because I’m looking at the dealer’s web site and he is reading the same thing I’m looking at, but I’m glad I don’t. As he gets to the bottom of the list he adds, “Because we are seeing a lot of problems from ethanol in the gas we put in…” I stop him there and say, “I don’t want that. How much is the service without it?” After a brief pause, “$206.”
So when we get to the Service Desk at Taylor Hyundai over in Augusta yesterday to pick up the car I am fully expecting to have to battle to get that extra $31 worth of worthless additive off the bill. The key and my invoice are right on top and I can see the total right there – $174.83. WTF?
#2
When I got home from work there was an email from Crutchfield, the Emperor’s New Radio that was supposed to ship on June 15th, shipped today.