As part of the remodeling I purchased an item online from Best Buy. I was informed that I would get a phone call the day before, sometime before 8:00 PM, to give me a 2 hour window for my delivery. They called at 7:45 PM. An omen perhaps?
The truck pulled up with 5 minutes left in the widow and the folks delivering the item were courteous and swift with getting my stuff in the house. Because there weren’t installing anything they were done and gone even before the 5 minutes left in the delivery window expired. This morning I got an email asking me to take a survey on my experience. They dangled the usual entery in a sweepstakes drawing as enticement to complete it, but I was going to do it anyway. It was only about 8 or 9 questions long and the largest time portion was spent writting the comments on the end:
They arrived at 2:55 PM, with just 5 minutes to spare in the 1:00 PM -3:00 PM delivery window I was given on the phone. The driver called 2 hours before to see if I was at home because he was passing thru on his way to another town and wanted to know if he could make the delivery then. I was at work, but he couldn’t wait the 15 minutes it would take me to get home, so he continued on.
The manifest they left behind with my purchase had a delivery time frame on it of 10:30 to 12:30 and an estimated Time of 11:19 AM – 11:34 AM (right around when he called.) If someone had called me earlier with the manifest time frame for delivery I could have received my item in the morning.
Your survey also needs some work and I would have rated it as completely unsatifactory if you aksed me about it. You cannot skip over the items on it that are not applicable, so I rated your delivery service as completely unsatisfactory in “Product Knowledge” and “In Store Experience” because it was an online purchase and all they had to do was put the box in my home.