The other weekend we had dinner at the local Fatz Cafe. We have been eating there probably every couple of weeks for a while now. Donna likes their Chicken & Rice Soup and the menu is varied in the usual casual dining manner to keep the entree choice fresh at each visit.
The food quality has been mostly pretty good, but this time the C&R Soup looked and tasted like it came from the bottom of the pot and to make matters worse the crab cakes she ordered as her entree was mostly tasteless bread crumbs. When we got home Donna went to the restaurant’s website and filled out the survey that has become standard on any receipt for anything you buy.
A couple of days ago when we got home from work, a regional representative from Fatz Cafe had left a phone message that he had read her complaints and wanted to talk to her, so he left his phone number. She called the number and of course got his answering machine where she left a message back. We then went out to dinner (because of the ongoing dead oven issue.) Well, you know what happened next, Mr. Fatz Representative called while we were away and left a long apologetic message and saying that to try and win our business back he was going to mail us a gift certificate to the restaurant.
In today’s mail there was an envelope from Fatz and sure enough there was a gift certificate inside. It was for the amazing sum of five dollars. $5!!! What a slap in the face. Five bucks is like a large soft drink and the tip…Donna shredded the gift certificate.
We won’t be going back there anytime soon.