Step 3

Step 3 in repairing my Garmin Venture HC was to call Technical Support. But first, for funzies, I decided to try and load the software using my work computer, as expected it didn’t work, so I dialed the 1-800 number for Garmin. There I was thrown into the voice mail pit of despair. The last email I received said I needed to talk to the Software Support Team. Well, as you can guess, there is no option for Software Support even after trying two separate branches of the hollow tree of hope. The third time through I opted for the next available Technical Support Representative.

After not too long a wait a nice young man answered and wanted nothing to do with the trouble ticket I had from my email steps and made me explain the whole story all over again. When I go to the part about being elevated to Software Support and he put me on hold and set up a transfer to the appropriate desk. Shortly I was transferred directly to a nice young woman with a hint of Indian accent.

I quickly explained how the unit was acting, she had me try the three finger start up that would reset the unit to its default settings. I once again got the same blink and fade out as before. After that she went ahead and set up my RMA.

This afternoon I set in motion the Venture’s trip back to Kansas, not via hot air balloon or clicking together my ruby slippers, but by FedEx ground. Now we wait.