I pretty much ignore pre-season baseball, because well, it doesn’t count. Friday night I received an email from MLB.com reminding me that my Gameday Audio subscription was going to be automatically renewed. After last year’s experience I thought it might be a good idea to tun into the last preseason Red Sox game playing right then. Guess what? That’s right, the same issue I had with the WEEI broadcasts last year, annoying sound gaps, were present again. So I turned it off in disgust and fired off a reply to that email telling them that I wished to cancel my subscription.
MLB.com will honor any refund request for a seasonal subscription made within 10 days of the purchase for the current season or at any time before the subsequent season begins.
By Saturday afternoon I hadn’t received a reply to the email and time was running out. I dialed the 1-800 number in the email. After drilling down through the voice mail prompts to get where I needed to be, I was informed that I should call back during their normal working hours, Monday through Friday 9 AM to 8 PM and Saturday from 12 noon to 6 PM, then automatically disconnected. Wait a minute it is 4 PM eastern time, unless their phone support is in Hawaii, I was calling in their “normal working hours.” Very convenient, Sunday is the start of the season, so they have pretty much guaranteed that I won’t be able to get a refund.
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