Received a survey in the mail from Mazda today asking about my satisfaction with my recent warranty service. I guess this was my 7500 mile service, but it was reported to them as warranty work because they replaced a top latch I complained about being loose and there is a TSB out on them.
1) This is where I will tell them about the service tech not abiding by the torque specifications for the lug nuts when he rotated my tires. Negative
2) This is where I will tell them about how it took 2 1/2 hours to complete a job they told me would take an hour. Negative
3) I will also tell them about one individual who made sure I got a loaner car for the extra time so Donna and I could do the shopping we had planned to do after the car was serviced. Positive
4) I will also tell them about the overpowering smell that was present in the interior of the car, which I assumed was the lubrication applied to the trunk hinges to eliminate the creaking I complained about. Negative
5) I will probably leave out the part that while the trunk is easier to open and close, only 80% of the creaking is gone, because I haven’t given them the shot at fixing it again. Neutral
Let me go sharpen my No.2 pencil…