State Farm Insurance

Stopped in to pay our bill this evening on the way home. We didn’t mail it in because it was incorrect. Several months ago we paid off the loan against our policies, but it still showed that we owed on them on the bill. When we asked about it they said, “Gee, it shouldn’t be on there. Let’s look in the computer.” When they looked they found that when we thought we paid off the loan, we just paid off the principle, which is all their computers show. Apparently the fellow who helped us didn’t know that they were supposed to call and get the actual up-to-the-minute payoff figure. Turns out we owed the interest for the amount of days of the month till the date we paid. $37 for Donna and $800 for me. HUH! The loans were for nearly identical sums, the payments were the same, the pay offs were the same. What happened? One of the friendly State Farm Insurance agents in the office called the regional rep and spent the next 1/2 on the phone with him/her and straightened it out. I only owed $37 bucks too.