After my last experience with these guys in December, I went out into the garage latter that evening and checked the lug nut torque, the air pressure and condition of each wheel.
The torque wrench only registers in the tighten direction so I couldn’t tell what they were torqued at, but they did come with about enough pressure as you would expect. I had hoped that they got it right, because when I dropped of the car, I gave them my broken adapter and told them to use this to take the aftermarket wheels off the car. When both pieces of the adapter hit the fellows hand, he remembered me. I then gave him the don’t use the impact wrench speech. He then told me that wouldn’t be a problem this time, as they now use a “torque stick” (I assume that this is some sort of torque limiter.)
The air pressure was even all the way around at 32psi. Using my gage I dropped them all down to an even 30 psi. Curious thing though, when I went in to get the tires, all 4 wheels had those little chrome domed shaped caps, now 2 wheels had them, one had a chrome flat topped cap and one had nothing. Sigh….
Two of the wheels had no scratches on them, that is in addition to the 2 or 3 gouges along the perimeter of each wheel acquired from these folks in December. One wheel had a new inch long scrape in the middle of the polished lip area and the other, yikes, it looked like it was a loser on the BattleBots show. Must be a dozen or so new scratches and dings. While none of these marks are visible from more than 5 feet away, up close they look horrible and I will be reminded of those idiots at the Firestone Store every month when I wash my car.
Never ever go to “Firestone”
I had starter problem in my car, I called Firestone to get price quote guy was very nice on the phone, he told me if you drop your car in few hours we will give you by end of the day, so I rushed to shop, at the counter same guy who talked with me on the phone, the guy told me I gave you wrong price part cast’s more but I will honor the price & your car should be ready in next few hours we call you at your cell phone, I said thanks & OK.
I received call after two hours that your car is not ready we got wrong part (I was so mad, that was only my choice.
Next morning I received call from their service guy he recommend me some additional work “off course” I said no then his voice completely change.
We I went to pick my car in let afternoon, my bill was higher then their quote, I said this is not right, then one guy came from inside and he was telling me you told us different car on the phone (I was so mad already) I said “F” who the heal you are I never talk with you, then he said you have to pay full price or come back tomorrow talk with the guy who gave you the price quote, anyway I never got my car 2nd day.
Day third I called the same guy (price quote), again he was very nice he said I my sorry you can come any time to pick your car I will fix the price that I quoted you, when I went to pick my car he drop some but still it was more then what ever I quoted & top off that he was very, very rude.
Read this when came home looked back of the receipt their was 1-800 # tell us about your experience at our location, I called and told every single thing that happened with me, then guy said OK District manager will call you in next couple days (never happened pass more then ten days”
That happened with me, so make sure never happens with you.