They scratched my rims all to hell, but it is now my problem to fix. I have to take it to someplace to have them repaired. I have to bring in the bill to get reimbursed. They are happy because as far as they are concerned they have apologized and offered to fix problem. They know that it is more than likely that I will not go to the trouble to get it fixed. So they solved their problem, not mine and feel OK about it.
The last thing the manager Carl said to me is, “Next time you come in we’ll take a little something off that bill too.” I didn’t say it, because I’m not that way, but I thought to myself, there won’t be a next time.